AI Receptionist for Auto Body Shops

The call you miss after a wreck is the car that goes to the next shop

A driver who just had an accident is shaken, and they are not going to leave a voicemail. They call a shop, and if nobody picks up they call the next one, and the one after that, until a calm voice answers and tells them what to do next. Collision work turns on that first phone call more than almost anything, because the person on the other end is stressed, unsure whether to file a claim, and looking for a shop to trust with a car they need back. But your team is in the paint booth, on the frame machine, or blocking a panel with hands they cannot pull off the work, so the call rolls to voicemail and the car goes to whoever answered.

An auto body shop answering service answers on the first ring, stays calm with a rattled caller, finds out whether the car is drivable or needs a tow, gathers the insurance and claim details, and either books the estimate or flags it to you right away. The car is captured and scheduled instead of lost to the shop down the road that happened to be near the phone.

Watch it handle a live call

A live demo of the AI receptionist taking a call. It is a sample, not a recording of a real customer.

Estimate calls and adjusters ring while your team is in the booth

The calls that hit a body shop do not wait for a free moment. Someone wants an estimate on a dented door, an adjuster is calling back about a supplement, a customer is asking whether their car is ready for pickup, and every one of those lands while your team is heads down on a repair, masking for paint, or matching color under the lights. A voicemail box cannot take an adjuster callback, and a generic call center reading a script does not know a bumper scuff from frame damage, or which car is a total loss waiting on the insurer.

• Answers every estimate call during the workday, so a driver comparing shops reaches a real answer instead of a voicemail and books with you.
• Handles the insurance side the way your front office would: gathers the insurer, the claim number, and the other driver details, and asks whether the car is drivable or needs a tow.
• Takes the year, make, model, and what happened, books the estimate on your calendar, and texts you the details so the car shows up with the paperwork already started.
• Treats a returning customer or a referral differently from a first-time caller, so the people who keep your bays full never hit a voicemail.

The calm voice that explains the claim wins the nervous driver

Most drivers do not know how a collision claim works. They are not sure whether to go through insurance or pay out of pocket, who covers a rental, or whether they are even allowed to choose their own shop instead of the one the insurer names. The shop that answers the phone and calmly walks them through it, what to expect, what to bring, how the claim moves, earns the car before an estimate is ever written, because a frightened person hires the one who made them feel taken care of.

The answering service is built to be that calm first voice. It reassures the caller, explains the next step in plain terms, and captures the claim number, the insurer, and the details you need to open a file, so by the time you look at your phone the hard part of the intake is done and the customer already trusts you.

You own the number, the calls, and the customer list

This runs on your existing shop number, or a new one registered in your name, not ours. Every caller, every vehicle, and every claim number stays yours and exportable, so the customer list you build is an asset you keep, not something a vendor rents back to you month by month, and no contract locks your data away. The answering service is one piece of the Top Shelf platform, and paired with the CRM on the Signature plan it drops every captured call into the system that chases the estimate, so a written job or a referral never quietly slips away.

A wreck, booked while your team was in the booth

Common Questions