You’ve Been Burned by an Agency Before.
Maybe it was Hibu. Maybe Thryv. They built you a website you didn’t really own, the reporting was a wall of numbers that meant nothing, and when you tried to leave you found out they held the keys. We built Top Shelf to be the exact opposite of that experience. See how we move you off Hibu or Thryv →
Opacity, Jargon, and Hostage Assets
The big all-in-one marketing companies built their business model on friction. They build your website on their platform, so the site, the domain, and sometimes even your Google profile technically belong to them. When you decide to leave, you don’t leave with anything. You start over from scratch, and they’re betting that’s painful enough that you’ll just keep paying.
Then there’s the reporting. You get a dashboard full of impressions, sessions, and vanity metrics that never answer the only question that matters: did this make me money? The jargon isn’t an accident, it’s cover. If you can’t tell whether it’s working, you can’t tell whether to cancel. We think that’s backwards. You should be able to see exactly what every dollar does, own your customer list, and stay only because it’s working.
The Other Guys vs. Top Shelf
| The Question | The Other Guys (Hibu / Thryv-style) | Top Shelf, We Solve. You Grow. |
|---|---|---|
| Who owns your website & domain? | They do, built on their platform | You do, from day one |
| Who owns your customer list & data? | Locked in their system | Yours, exportable anytime |
| What happens if you leave? | You start over with nothing | You take every asset with you |
| Reporting | Jargon dashboards, vanity metrics | Plain English, money in, money recovered |
| Number of vendors to juggle | Often several that don’t talk | One integrated stack, one point of contact |
| Setup fee | Often thousands up front | Included in every plan |
| Why they keep you | The website they own, not you | Results you can measure every month |
Three Promises We Keep
Your Customers Are Yours
Your website, domain, Google Business Profile, phone number, review profiles, and your entire customer list are yours from day one. Export it any time. If you ever leave, you take all of it with you. The CRM platform and the automations that run on it are ours, that’s the software you subscribe to.
One Team, One Bill
Website, calls, CRM, reviews, ads, POS, one integrated team on one bill, instead of five vendors and five logins to juggle. Everything talks to everything, and you have one number to call.
Plain-English Reporting
No jargon dashboards. You see calls captured, leads followed up, reviews earned, and money recovered, in plain language. You’ll always know exactly what every dollar we spend does for your business.
We Fix the Gap That’s Costing You the Most, First
We don’t start by selling you a bundle. We start with a free audit of your real numbers, your missed-call rate, your review count and recency, your Google ranking, your follow-up, your no-show rate, and we tell you exactly which gaps are costing you the most. Then we fix those first. No bloated retainers, no software you’ll never use, no juggling three tools that don’t talk to each other.
Everything we build is one integrated stack, website, SEO, AI phone, CRM, POS, marketing, and reviews, so each piece feeds the next. Get found, make a great impression, capture every lead, turn customers into reviews, rank even higher. That’s the flywheel, and we run it for you so you make more while doing less.
10 Questions to Ask Any Agency
Ask us. Ask the other guys. The answers tell you everything. (We’ve put our answer under each one.)
Do I own my website and domain outright?
If you leave, do you keep the site or does it disappear?
Top Shelf: Yes, it’s in your name from day one.
Do I own my customer list and can I export it anytime?
Your customer data is your most valuable asset. Who controls it?
Top Shelf: Yours, exportable anytime, no permission needed.
Is this one team, or am I juggling five vendors?
Most “all-in-one” platforms still leave you stitching tools together.
Top Shelf: One integrated team, one bill, one number to call.
Who controls my Google Business Profile and phone number?
These drive your local ranking and every call. Are they in your name?
Top Shelf: You own both, we optimize, you keep the keys.
Can you show me reporting that ties to actual revenue?
Not impressions and sessions, money in, jobs booked, money recovered.
Top Shelf: Plain English, tied to dollars.
What exactly is included, and what costs extra?
Watch for setup fees, per-feature add-ons, and hidden junk charges.
Top Shelf: Setup included; only pass-through telecom is extra.
How fast do you respond to leads and calls on my behalf?
The business that answers first usually wins the job. Minutes matter.
Top Shelf: AI answers 24/7; leads texted back in seconds.
Will I have one point of contact or a call center?
Who actually picks up when something needs fixing?
Top Shelf: One integrated stack, one team that knows you.
Do you specialize in businesses like mine?
Whatever your business, yes, we audit it and build a plan around how you actually run. The industries on our site are just examples.
Top Shelf: Every plan is 100% custom to you.
What happens to everything if I decide to leave?
The most important question, and the one they hate most.
Top Shelf: You walk away with your website, your number, and your customer list. No hostages.
Explore the Stack
Pricing & Plans
Flat monthly rate, no surprises. See exactly what each plan includes.
See pricing →Websites & SEO
Get found in the Map Pack and convert with a fast, mobile-first site.
Learn more →AI Phone & Chat
Never miss another call or web lead, answered 24/7, nights and weekends.
Learn more →CRM & Follow-Up
Catch every lead, text back in seconds, and reactivate past customers.
Learn more →Every Piece Is Someone’s Full-Time Job
The work we do is work other businesses pay a whole team to handle. Here’s what it runs to hire it out, versus one bill from us, all under one roof.
| What you need | Hire it yourself | With Top Shelf |
|---|---|---|
| Answer every call, 24/7 | Receptionist: $3,390+/mo (clocks out at 5) | AI answers day & night ✓ |
| Build & maintain your website | Web developer: $1,130+/mo | Built & hosted ✓ |
| Rank in local search | SEO agency: $1,695/mo | Included ✓ |
| Earn & manage reviews | Reputation service: $452/mo | Automated ✓ |
| Follow up every lead | CRM + a VA: $678/mo | On autopilot ✓ |
| Every month | $7,345+/mo, and a stack of logins to juggle | $899/mo, most popular. One bill, one team |
Your customers are always yours. One team, one bill. And nobody calls in sick. Get your free audit →
Six Gaps. One Fix.
Each line above is a gap you’re either covering or you’re not. Most owners close them one at a time, or never get to them at all. The Signature Blend closes all six together: your website, your CRM, your reviews, your follow-up, and an AI receptionist that answers at midnight, with your new website included.
Free. No Obligation. No Pressure.
See the Difference
for Yourself
Get a free audit of your business. We’ll show you where you’re losing money and exactly what we’d do about it, no jargon, and your customers are yours from day one.
No credit card. No sales pressure. Just clear answers about your business.