Real Estate · Common Question

Why Does Zillow Get My Leads Instead Of Me?

Zillow gets your leads because the portals outrank most individual agent sites and own the search result a buyer lands on, so when that buyer inquires, the portal decides which agent gets the lead, sometimes for a cut of your commission. Without your own site ranking, you are renting back buyers you could have had for free.

The portals are not competing, they are reselling your buyers

Zillow, Realtor.com, and Redfin outrank most individual agent sites because they publish enormous amounts of content and have years of authority behind them. A buyer searching for homes in your city, or even for an agent in your city, usually lands on a portal first. When they request information there, the portal decides which agent gets the lead, sometimes in exchange for a referral fee out of your own commission.

So your site not ranking is not just a vanity problem. It is the reason a lead you should have gotten for free gets handed to whoever is on rotation that week, or sold back to you. You are paying, in fee or in commission, for buyers who were searching in your own market.

Rank for the searches you can actually win

You will not outrank Zillow this year for a broad term like homes for sale in your metro, and you do not need to. You can rank for your own name, for the specific neighborhoods and subdivisions you work, and for searches like a neighborhood plus the word realtor, where a national portal has nothing local to say and your site can. Content built around the areas you actually sell in is what search engines, and buyers, reward.

You probably still want a presence on the portals for now, since most buyers check them. The point is not to replace Zillow. It is to also own a channel where the leads are entirely yours instead of shared or sold, and where a visitor becomes a contact in your own system instead of a number in someone else's.

The fix

Own a channel Zillow cannot touch

A real estate website built for SEO ranks for your name and your neighborhoods, shows up before the portals for the local searches you can win, and captures a buyer or seller the moment they land, so the traffic and the leads belong to you instead of Zillow or Realtor.com. It feeds the same CRM that follows up on every lead it earns, so nothing it captures goes cold.

See websites and SEO All Real Estate
Related questions

More on this

01

Do I still need Zillow if I have my own site?

Probably yes, for now. Most buyers still check the portals, so leaving entirely would cost you reach. The point is not to replace them, it is to also own a channel where the leads are entirely yours instead of shared or sold back to you.

02

Will my own site actually outrank Zillow?

Not for broad searches like homes for sale in your city. It can realistically rank for your name, your specific neighborhoods, and long-tail local searches a national portal has no reason to target, which is exactly where an individual agent can win and where your best leads come from.

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